Customer Care

At DS Smith Recycling , our customers’ needs are at the heart of everything we do and we pride ourselves in delivering industry leading support 7 days a week.

Our customer care centre, handles approx. 12,000 calls per month and with no frustrating automated systems, you’ll be speaking to an advisor within our average answer time of 3 seconds, making our customer care world-beating *feature refers to our previous identity, Severnside Recycling*

With the understanding that all our customers are unique and with over 30 years industry experience, you can be sure that any queries will be dealt with swiftly and efficiently.

Our team of Account Managers are on hand 7 days a week and out of hours to offer advice and solutions to help maximise the value in your waste stream by increasing paper recycling, cardboard recycling and diverting from landfill.

DS Smith Recycling’s customer base ranges from some of the UK’s best known organisations such as Tesco, M&S, Mothercare, Next and Arcadia Group right through to thousands of small enterprises and a variety of public sector bodies.

The lasting partnerships that we create with our customers are a result of the shared goals and dedication to reduce landfill dependency through the latest paper recycling, cardboard recycling, and waste management recovery technologies.

Our investment in innovation, technology and customer care is put to work on all our accounts, which means that local businesses can expect the same commitment to quality and service as our national account customers.

If you'd like to find out more about how DS Smith Recycling can manage your waste streams in a more cost effective and environmentally sustainable way please contact us.